Audience Services Representative
April 20, 2016
The Los Angeles Philharmonic Association
is currently seeking an:
Audience Services Representative
Founded in 1919, the Los Angeles Philharmonic Association's mission is to perform, present, and promote music in its varied forms at the highest level of excellence to a diverse and large audience, both at the Walt Disney Concert Hall and the Hollywood Bowl. The Los Angeles Philharmonic Association is dedicated to continuing its pre-eminent status in the music world of the 21st century.
Provide direct telephone, letter, and electronic customer service for the public on a daily basis, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the patron database.
- Assist with customer relations and resolve complex or difficult customer inquiries by phone, letter, live chat and e-mail
- Enter customer feedback into patron database
- Function as information and sales representative for all events related to the Los Angeles Philharmonic Association, Walt Disney Concert Hall, and Hollywood Bowl
- Provide helpful information, including suggestions for event, performance, price options, parking options, directions, restaurants, access for patrons with disabilities or any other service provided by the Los Angeles Philharmonic Association; up-sell appropriate services and events
- Sell new and renewal subscriptions, flex plans, single tickets, gift cards, and related items
- Assist with database maintenance, add accounts in ticketing system, and correct patron information
- Take reservations for free admission events
- Make outgoing calls to patrons regarding program or event changes and new services or offerings as necessary
- Compose and distribute periodic customer comment reports
- Provide pre-concert customer service at the Hollywood Bowl Information Booth and Walt Disney Concert Hall
- Attend performances at the Hollywood Bowl; greeting guests and working with box office and house management to help reconcile onsite customer concerns
- Guide patrons through their online interactions with all pertinent web portals
- Assist Patron Services Manager as needed
- Other duties as assigned
- 2-3 years experience in the customer service field
- Previous ticketing experience preferable
- Flexible schedule required for day, evening and weekend shifts. Ability to work nights and weekend shifts
- Strong interpersonal skills with an ability to work well with people at all levels, across a diverse customer base
- Computer proficient including Microsoft Office.
- Ability to think quickly and creatively problem solve
- Excellent verbal and written communication skills
- Ability to type 40 wpm
- Superior interpersonal manner
- Excellent organizational skills
- Knowledge and passion for the arts
How to Apply
Complete the online application by clicking here.
- complete the application with all pertinent information
- at the end of the application, a confirmation page will appear when your submission has been successful
An Equal Opportunity Employer: It is the policy of the Los Angeles Philharmonic Association to provide all persons with equal employment opportunities without regard to race, color, religion, sex, national origin, disability, age, veteran or marital status or any other characteristic protected by federal, state, or local law.
For auditions information, please visit the Auditions page.
For inquires about employment for Security, Guest Services, or Building Operations at Walt Disney Concert Hall, please contact the Music Center by email at firstname.lastname@example.org or fax at 213.972.0721
Please note: The Association does thorough background checks on all applicants using First Advantage.