Subscribers can exchange tickets with no fee. "Create Your Own" package holders can exchange tickets for $5 per ticket.
Tickets may be exchanged between series, subject to availability. Prices vary by concert, so any additional charge would need to be paid at the time of the exchange.
Subscribers may exchange their series tickets online beginning August 19, 2016.
Tickets must be received by the Box Office or exchanged by phone or online no later than 24 hours before the concert you are exchanging into or out of, whichever occurs first.
Past-dated, donated and transferred tickets are not exchangeable or refundable.
Patrons are charged the full price for the performance into which they are exchanging. Discounted-subscription ticketholders (including seniors and students) will be charged the full subscription price for the performance they are exchanging into.
Gala, Pension Fund concerts, and special events are not exchangeable (into or out of).
In addition to series tickets, subscriber add-on concerts (except those listed above) are exchangeable.
Additional tickets purchased with an exchange by phone, fax, mail, or email will be subject to a per-ticket fee as of August 28, 2016.
- Tickets in your seating area may not be available.
- Patrons exchanging into a higher-priced seat will be charged the difference.
- When an exchange is made for a lower-priced ticket, a credit will be added to the exchanger's account, usable during the 2016/17 season to purchase additional tickets or parking passes. Credits are not transferable and must be used by the end of the current season.
- There are no refunds for any ticket exchange.
- Any exchange request must be accompanied by tickets with a valid barcode.
- Only subscribers of record or their guest designate may make a regular exchange without a fee (subject to availability).
FOUR EXCHANGE METHODS
Step 1: Click Log in (at top of this page).
Step 2: Add desired new seats to your cart.
Step 3: Return to your account by clicking your name at the top and selecting MY ACCOUNT from the drop down menu.
Step 4: Click VIEW TICKETS next to the concert you want to exchange out of in the "My Upcoming Events" section (in the center).
Step 5: Click RETURN TICKETS. In the dialogue box, select the seats you want to exchange out of and click RETURN.
Step 6: Click CART (at the top of the page).
Step 7: Look for your exchange credit noted in the cart upon clicking through. Continue through the checkout process to complete your exchange.
- Online exchange is not available for Create-Your-Own (CYO) patrons.
For assistance with exchanges by phone, please contact Audience Services from 10am to 6pm daily at 323.850.2025.
When calling, please have the tickets in front of you and be prepared with the following:
- Barcode number on each ticket you are exchanging
- The face value of each ticket
- Credit card number for any difference in price and/or for purchasing additional tickets (per-ticket fees apply)
Mail your tickets with your printable ticket exchange form and, if necessary, your check (payable to the Los Angeles Philharmonic) or credit card information:
Walt Disney Concert Hall Box Office
Attn: Subscriber Exchange Desk
151 South Grand Ave.
Los Angeles, CA 90012
Please include a self-addressed, stamped envelope.
- The LA Phil is not responsible for delayed or undeliverable mail; the Box Office does not receive mail on weekends or holidays. Overnight services such as FedEx are not recommended.
- The new tickets from exchanges received less than one week prior to the new concert date will be held at Will Call.
- The tickets must be received no later than 24 hours before the concert out of which you are exchanging.
- Tickets received after the performance cannot be exchanged.
- Please allow at least 2 to 3 weeks for processing.
You will be assigned the best available seats upon receipt of the requested change.
Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.
Please note: Due to the high volume of mail exchanges, we are unable to contact subscribers to discuss seating options.
Tickets may be exchanged at the Box Office with valid ID during normal Box Office hours. Please use this printable ticket exchange form.
In-person exchanges are free, up till 24 hours before the concert you are exchanging out of. If the new seats cost more, you pay the difference when exchanging.
Emergency, day-of-concert exchanges are $10 per ticket.
Cash, checks (at least 10 business days prior to concert), and major credit cards (American Express, Visa, MasterCard and Discover) are accepted.
All ticket sales are final. No refunds can be made on ticket purchases.
Tickets may be donated. A donation receipt will be provided for tax purposes.
Box Office Hours:
Box Office opens to the general public on August 21, 2016.
The Box Office is closed Mondays unless a performance is scheduled, in which case the Box Office opens at 4pm.
Tuesday through Sunday, the Box Office is open 12pm to 6pm.
The Box Office is open at 9am for Friday matinees and Toyota Symphonies for Youth concerts
On concert evenings, the Box Office remains open until 30 minutes after a performance's scheduled start time
The Box Office is closed November 26 and December 25, 2016; January 1 and March 27, 2017.
Box Office Location:
The Box Office is located on street level at Grand Avenue and First Street, 111 South Grand Avenue.
- If you are visiting the Box Office during non-concert hours, a $20 cash deposit is required at the parking entrance. This cash deposit will be returned to you if you exit within 30 minutes of arriving. Box Office validation is required for return of your cash deposit.
- Tickets exchanged online or by phone will only be mailed to the address on the subscription account. Or they can be held at Will Call under the name of the subscriber or Guest Designate only
Emergency exchanges can be made at the Box Office, by fax, or by email, up to 5pm before the performance you wish to exchange into or out of.
For emergency exchanges at the Box Office, please bring your tickets to the Box Office during regular Box Office hours. (Hours are listed above, under "In Person.")
Emergency exchanges cannot be made on the day of a matinee concert.
The emergency exchange fee is $10 per ticket for subscribers, and $15 per ticket for "Create Your Own" (CYO) package holders.
Fax and email exchanges may not be requested earlier than one week before the performance you wish to exchange into or out of. Emergency exchanges are not available online or by phone.
For emergency exchanges by fax, please follow these steps:
- Cut the tickets in half, being careful not to destroy the barcodes.
- Fax a copy of the cut-in-half tickets (with readable barcodes and your printable ticket exchange form) to 213.972.7560.
For emergency exchanges by email, please follow these steps: