Season Ticket Holder FAQs

Donate your tickets

When you cannot use your tickets, please consider giving them to a friend or donating them back to the Box Office so another music lover can attend. Here are the steps to donate online: 

  1. Log in to your LA Phil Account
  2. Click the "View Tickets" button next to the concert for which you have tickets you wish to donate
  3. On the page this takes you to, click the "Donate Tickets" button underneath the given concert date
  4. Choose the Tickets you wish to donate from the Popup Box which comes to screen.
  5. Click the "Donate" button from within the Popup Box.

Note: Once donated, your tickets become invalid and cannot be used. Donations are accepted for Los Angeles Philharmonic events only (LA Master Chorale, Music Center and lease events are excluded.) A receipt for tax purposes will be issued if the seats are resold.

Click here to learn more about donating your tickets - also available by telephone, in-person and by mail.

You might also be interested in Ticket Exchange (see below).

Forward to a friend

Need to get a ticket to a friend? You can now send tickets via text message or email. Here are the steps:

  1. Navigate to the My Account Page by logging in to your account
  2. Under My Upcoming Events, click VIEW TICKETS next to the event that you wish to forward
  3. On the event page this takes you to, click the SEND button in order to bring up additional options
  4. Click SEND VIA TEXT or EMAIL MY TICKETS
  5. Click the checkbox next to the desired seats
  6. Input the desired phone number or email address
  7. Click SEND

Please note: This process will invalidate any previous tickets that may have been sent (mail or electronic). Please use the most recently sent tickets.

Name changes

Notice an error in your name? Did your name legally change? Click here to let us know and we’ll update your account.

Tips for subscribing

Order Early For Best Seating
Subscriptions are filled in the order received, so you get the best available seats by subscribing early.

Seating Locations Based on Availability
When subscribing online if your requested seating section is unavailable, we will assign the next best available section and refund any difference in price.

Keep a Record of Your Order So You Know When Your Series Begins
Your tickets will be mailed to you in August. Changes can not be made after your series has begun.

Emergency Exchange Guidelines
  • Emergency exchanges can be made at the Box Office, by fax, or by email, up to 5 pm before the performance you wish to exchange into or out of. 
  • For emergency exchanges at the Box Office, please bring your tickets to the Box Office during regular Box Office Hours.
  • Emergency Exchanges cannot be made on the day of a matinee concert.  
  • The emergency exchange fee is $10 per ticket for subscribers and $15 per ticket for Create Your Own package holders. 
  • Fax and email exchanges may not be requested earlier than one week before the performance you wish to exchange into or out of.  Emergency exchanges are not available online or by phone.  

For emergency exchanges by fax, please follow these steps:

  1. Cut the tickets in half, being careful not to destroy the barcodes.
  2. Fax a copy of the cut-in-half tickets (with readable barcodes and your printable ticket exchange form) to 213.972.7560.

For emergency exchanges by email, please follow these steps:

  1. Cut the tickets in half, being careful not to destroy the barcodes.
  2. Scan your cut-in-half tickets and your printable ticket exchange form and save them as a PDF. Email your PDF to WDCHExchange@LAPhil.org.
Ticket exchange

Subscribers can exchange tickets with no fee. "Create Your Own" package holders can exchange tickets for $5 per ticket.
Tickets may be exchanged between series, subject to availability. Prices vary by concert, so any additional charge would need to be paid at the time of the exchange.

Overview

  • Subscribers may exchange their series tickets online once subscription tickets have been mailed out.
  • Tickets must be received by the Box Office or exchanged by phone or online no later than 24 hours before the concert you are exchanging into or out of, whichever occurs first.
  • Past-dated, donated and transferred tickets are not exchangeable or refundable.
  • Patrons are charged the full price for the performance into which they are exchanging.
  • Festival concerts and special events are not exchangeable (into or out of).
  • In addition to series tickets, subscriber add-on concerts (except festival concerts and special events) are exchangeable.
  • Additional tickets purchased with an exchange by phone, fax, mail, or email will be subject to a per-ticket fee when single tickets go on sale.

Please note:

  • Exchange tickets in your seating area may not be available.
  • Patrons exchanging into a higher-priced seat will be charged the difference.
  • When an exchange is made for a lower-priced ticket, a credit will be added to the exchanger's account, usable during the current season to purchase additional tickets or parking passes. Credits are not transferable and must be used by the end of the current season.
  • There are no refunds for any ticket exchange.
  • Any exchange request must be accompanied by tickets with a valid barcode.
  • Only subscribers of record or their guest designate may make a regular exchange without a fee (subject to availability).

Four Exchange Methods

Online:

  1. Click Log in (at top of this page).
  2. Add desired new seats to your cart.
  3. Return to your account by clicking your name at the top and selecting MY ACCOUNT from the drop down menu.
  4. Click VIEW TICKETS next to the concert you want to exchange out of in the "My Upcoming Events" section (in the center).
  5. Click RETURN TICKETS. In the dialogue box, select the seats you want to exchange out of and click RETURN.
  6. Click CART (at the top of the page).
  7. Look for your exchange credit noted in the cart upon clicking through. Continue through the checkout process to complete your exchange.

Please note: Online exchange is not available for Create-Your-Own (CYO) patrons.

By phone:

For assistance with exchanges by phone, please contact Audience Services from 10am to 6pm daily at 323.850.2025.

When calling, please have the tickets in front of you and be prepared with the following:

  • Barcode number on each ticket you are exchanging
  • The face value of each ticket
  • Credit card number for any difference in price and/or for purchasing additional tickets (per-ticket fees apply)

In person:

  • Tickets may be exchanged at the Box Office with valid ID during normal Box Office hours. Please use this printable ticket exchange form.
  • In-person exchanges are free, up till 24 hours before the concert you are exchanging out of. If the new seats cost more, you pay the difference when exchanging.
  • Emergency, day-of-concert exchanges are $10 per ticket.
  • Cash, checks (at least 10 business days prior to concert), and major credit cards (American Express, Visa, MasterCard and Discover) are accepted.
  • All ticket sales are final. No refunds can be made on ticket purchases.

By mail:

Mail your tickets with your printable ticket exchange form and, if necessary, your check (payable to the Los Angeles Philharmonic) or credit card information:

Walt Disney Concert Hall Box Office
Attn: Subscriber Exchange Desk
151 South Grand Ave.
Los Angeles, CA 90012

Please include a self-addressed, stamped envelope.

Please note:

  • The LA Phil is not responsible for delayed or undeliverable mail; the Box Office does not receive mail on weekends or holidays. Overnight services such as FedEx are not recommended.
  • The new tickets from exchanges received less than one week prior to the new concert date will be held at Will Call.
  • The tickets must be received no later than 24 hours before the concert out of which you are exchanging.
  • Tickets received after the performance cannot be exchanged.
  • Please allow at least 2 to 3 weeks for processing.

You will be assigned the best available seats upon receipt of the requested change.
Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.
Please note: Due to the high volume of mail exchanges, we are unable to contact subscribers to discuss seating options.

Tips for renewal

Provide alternate choices for series and seating locations. 
If subscribing online, list alternate choices in the "comments" section. If your requested seating section is unavailable, we will assign the next best available section and refund any difference in price.

Keep a record of your order to know when your series begins. 
Your tickets will be mailed to you in August. Changes cannot be made after your series has begun.

Want to make a change?
Most people keep their same seats, so finding preferred locations in popular series may be a challenge. We will do our best to accommodate all requests.

IMPORTANT!
Payment is due with your order. Checks and credit card charges will be deposited upon receipt. Your cancelled check or credit card statement is acknowledgement of payment. Your order will not be processed without payment.

Subscriber Seating
The LA Phil reserves the right anytime during the renewal process or during the concert season to adjust seat locations based on production, house or box office needs. Subscription locations are not transferable.

Children's Attendance Policy
No child under 6 years old will be admitted to classical, world music, jazz or contemporary music concerts presented by the LA Phil at Walt Disney Concert Hall.


Programs, artists, prices and dates subject to change.
How to renew

Online:

To renew your subscription online, click Log In using your email and password. This will take you to My Account. If you need assistance, contact Audience Services from 10am to 6pm daily at 323.850.2025.

  1. Select RENEW in the My Subscriptions section.
  2. To renew your same seats, simply click ADD TO CART at the bottom of page. To improve/change your seats, click UPGRADE THIS PACKAGE above the package you wish to modify.
  3. Choose IMPROVE MY SEATS or I MUST CHANGE MY SERIES and make the appropriate selections.
  4. If you are changing the number of seats, change the number that appears, and then select the appropriate buttons below. (If you have special requests, click “Other special requests” and give a brief description. The description field is limited to 100 characters).
  5. Click UPGRADE, and you will be taken back to the cart.
  6. If you have other packages (including parking packages) in the cart, follow these instructions for each of those packages.
  7. Once you have made all your choices for your series, click ADD TO CART.
  8. (Suggested Donation) Your suggested donation is listed on this page. You can donate that amount or modify the total. Then select DONATE. If you do not wish to donate, simply click SKIP. (If you have Valet Parking, your required donation will be listed on this page as well.) Either button ("Donate" or "Skip") will take you back to your cart.
  9. Click CHECKOUT.
  10. Double-check your billing address, and modify if necessary.
  11. Click PROCEED TO PAYMENT.
  12. Enter your payment detail and click SUBMIT.
  13. Your order summary will appear, and an email confirmation will arrive at the email address connected to your account.

By phone:

Contact Audience Services from 10am to 6pm daily at 323.850.2000.

  1. Select the option for "Tickets at Walt Disney Concert Hall."
  2. Provide your credit card and series information when requested. (Please have your credit card and series iformation ready when you call. We accept American Express, Discover, MasterCard, and VISA.)

Please note: If you are requesting to make changes/upgrades to your subscription package, please renew online or via fax or email.

By fax & mail:

Important: Please fill out the order form in black ink.

  1. Review your series(s) and seating information.
  2. Making changes? Or keeping your seats?
    • To keep your previous seating: Check the "Renew my series and seats as shown" box to ensure no changes will be made to your subscription. Then skip to the bottom of the page.
    • To change your series or seats: Carefully read and answer the questions. Additional comments may be left in the Comments sections.
    • Please note: Unanswered questions may cause delays in the seating process. Due to time constraints, the Box Office does not have the ability to call to discuss seat requests.
  3. Review your contact information at the bottom of the order form.
  4. Enclose payment. We accept American Express, Discover, MasterCard, VISA, and check (for mail orders) made payable to Los Angeles Philharmonic. Please note: Orders cannot be processed without payment information. Deposit of payment does not guarantee seating.
  5. Add on any special additional concerts using the enclosed Special Non-Subscription Concerts Subscriber Priority Order Form.
  6. (optional) Support the LA Phil with a tax deductible gift along with your subscription.
  7. Total your entire order.
  8. Fax or mail both sides of your completed form.

Please note:

  • Due to high volume, we cannot send a confirmation of receipt.
  • If you renew by fax, please do not return your renewal invoice by mail.
  • Should you require accessible seating, please circle the ADA logo at the bottom of the form or write it in the Comments section.