Emergency Exchange Guidelines
- Emergency exchanges can be made at the Box Office, by fax, or by email, up to 5 pm before the performance you wish to exchange into or out of.
- For emergency exchanges at the Box Office, please bring your tickets to the Box Office during regular Box Office Hours.
- Emergency Exchanges cannot be made on the day of a matinee concert.
- The emergency exchange fee is $10 per ticket for subscribers and $15 per ticket for Create Your Own package holders.
- Fax and email exchanges may not be requested earlier than one week before the performance you wish to exchange into or out of. Emergency exchanges are not available online or by phone.
For emergency exchanges by email, please follow these steps: