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Terms of Use Agreement

The Los Angeles Philharmonic Association Terms of Use Agreement

IMPORTANT NOTICE. THIS IS A BINDING LEGAL DOCUMENT CONTAINING AN AGREEMENT TO ARBITRATE DISPUTES AND A CLASS ACTION WAIVER.  PLEASE READ CAREFULLY BEFORE USING THIS WEBSITE, OUR PRODUCTS OR SERVICES, DOWNLOADING, USING, AND INSTALLING OUR SOFTWARE AND/OR APPLICATIONS, OR OTHERWISE SUBMITTING INFORMATION TO US.  YOU AGREE TO THESE TERMS, INCLUDING THE AGREEMENT TO ARBITRATE DISPUTES, BY USING OUR WEBSITE, PRODUCTS, OR SERVICES OR OTHERWISE ACCESSING OUR CONTENT.

The Los Angeles Philharmonic Association (the “Association", “we”, “us”, or “our”) has created and maintains the following websites: www.laphil.comwww.hollywoodbowl.comwww.theford.com, and a related application for mobile devices (collectively referred to as the “Site”).  Access to and use of the Site is governed by and subject to these Terms of Use (“Terms” or “Terms of Use”), our Privacy Policy, and any and all applicable laws and regulations. 

By accessing and browsing the Site, you accept, without limitation or qualification, these Terms and other notices and acknowledge full and complete acceptance of these Terms.  If you do not agree with any of the Terms of Use or our Privacy Policy, please do not use the Site.  We reserve the right to update or change these Terms at any time and for any reason, without notice.  By continuing to use the Site, you agree to be bound by any such revisions.  All changes are incorporated by reference into these Terms of Use.  When accessing certain features of the Site (including, without limitation, the LA Phil Store at https://www.laphilstore.com), you may be subject to additional terms and conditions applicable to those features. Any additional terms and conditions will be provided on the page where you accessed the feature.

1. Content:

The text, images, and data on the Site, including but not limited to artwork, audio, video, images, graphics, icons, and software, and other information contained on the Site (collectively, the “Content”) are the property of the Association and/or the Association’s third-party content providers, with the exception of User Submissions (defined below). The Association or the Association’s third-party content providers own all right, title, and interest in and to the Site and the Content of the Site. The Association or the Association’s third-party content providers own all right, title, and interest in and to the trademarks, service marks, logos, domain names, copyrights, and other proprietary materials contained on the Site (“Protected Content”).  The Association expressly prohibits the use, downloading, copying, display, publication, distribution, transmission, modification, reposting or exploitation for commercial or public purposes of the Protected Content. Such Protected Content, whether or not in the public domain, may be subject to other restrictions as well, including rights of privacy and publicity, under applicable law.

2. Permitted Use of Site and Content:

You may view, listen to or print Content for non-commercial personal purposes or for educational purposes, such as teaching, research, criticism, or commentary.  Under no circumstances may you reproduce the Site in its entirety, or substantially in its entirety.  Any use of Content must be accompanied by a citation to the author and source of the information, including the URL for the Site, and any copyright and trademark notices originally included with the Content.  You may not alter or modify the Content or use the Content for any other purpose.  You acknowledge that the Association and/or third-party content providers remain the owners of the Site and the Content, that you do not acquire any ownership rights by downloading Content, and that you are bound by any additional agreements applicable to specific Content.  The foregoing sets forth your entire right to copy and use Content found on the Site.  Any other use requires the prior written consent of the Association, which may be granted or denied in our sole discretion, as well as that of any other owner(s) of the Content. 

3. Minimum Age Requirement:

Unless otherwise indicated in these Terms or on the Site, the Site is not intended or designed to be used by children under the age of 13. You may not use the Site if you are under the age of 13. If you are between 13 and the age of majority in your state and otherwise not emancipated, a parent and/or guardian must agree to these Terms of Use on your behalf.

4. User Conduct:

We may, from time to time, monitor or review discussions, chats, postings, transmissions, bulletin boards and the like on the Site. We are under no obligation to do so and assume no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any information within such locations on the Site.

Users are prohibited from posting or transmitting,

  • any content that is abusive, defamatory, fraudulent, harassing, harmful, hateful, invasive of anyone’s privacy, libelous, obscene, offensive, pornographic, profane, threatening, tortious, unlawful, vulgar, or racially, ethnically or otherwise objectionable, or that discloses personal or private matters concerning any person; 
  • any content that constitutes or encourages criminal conduct or results in civil liability, or otherwise violates any local, state, national, or international law; 
  • any content that you do not have a right to transmit under any law or under a contractual or fiduciary relationship; 
  • any content that infringes any patent, copyright, trademark, trade secret, or other intellectual property right, or privacy or publicity right, of any party; 
  • any advertisements, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes” or other forms of solicitation;
  • any material that contains software viruses, worms, “Trojan Horses,” or any other computer code, files, or programs designed to destroy, interfere, or restrict the functionality of any computer software or hardware or telecommunications equipment; 
  • any content that constitutes or includes false or misleading indications of origin or statements of fact; or 
  • any content that is irrelevant to the subject matter of the Site.

The Association will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting any such information or materials.

While using the Site, you may not,

  • link to the Site using a “frame” containing any sponsorship, advertisements, or other commercial text or graphics; 
  • impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; 
  • interfere with or disrupt the Site or servers or networks connected to the Site, or fail to comply with any requirements, procedures, policies, or regulations of networks connected to the Site; 
  • violate or attempt to violate the security of the Site;
  • violate, or encourage the violation of, any applicable local, state, national, or international law. 

5. Links:

The Site may contain links to third party websites. We have not reviewed all the sites linked to the Site and are not responsible for any content of any linked site. If you link to any off-site pages or to other sites, you do so at your own risk. We provide these links as a convenience only, and a link does not imply endorsement, sponsorship or any affiliation with the linked site. You agree that the Association is not responsible or liable, either directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any third-party site. 

6. Digital Millennium Copyright Act:

If you are a copyright owner or agent thereof and believe that content posted on our Site infringes upon your copyright, please submit notice, pursuant to the Digital Millennium Copyright Act (17 U.S.C. § 512(c)), to us with the following information:  (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (b) a description of the copyrighted work that you claim has been infringed; (c) the URL of the location on our website containing the material that you claim is infringing; (d) your address, telephone number, and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. For such submissions, we can be reached by email at information@laphil.org, or by mail at:

DMCA Designated Agent
Los Angeles Philharmonic Association

151 S. Grand Avenue
Los Angeles, CA 90012

Please use this same contact information to report to us any other complaint you may have regarding our website, including without limitation, any complaint that such Content infringes a trademark right or other intellectual property right, or defames any person or is otherwise illegal or improper, by providing (g) a signed certification that the complaint is being made in good faith by one authorized to do so, (h) an email address or physical address where you may be contacted, (i) the URL of the location where the objectionable content can be found; and (j) a reasonable description of the rights you believe are violated by the objectionable content.  

7. Monitoring:

We have no obligation to monitor this Site or any use thereof or to retain the content of any user session. We reserve the right to monitor, review, retain, and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request.

8. Online Purchases:

You may purchase merchandise, tickets, memberships and/or make charitable donations to the Association via the Site. The Site may use third parties to process payments. Our third-party payment processors may accept payments through various credit cards, including, but not limited to: Visa, MasterCard, American Express and Discover, as detailed on the applicable payment screen.  In some instances, we have partnered with business partners and/or sponsors to facilitate these purchases.  You agree to any additional rules, procedures, or terms applicable to such purchases and/or use of such features.  Your transactions with sponsors and business partners found on or through the Site, including payment and delivery of related products or services, and any other terms, warranties, or representations associated with such transactions, are solely between you and such sponsor and/or business partner.  You understand and agree that the Association will not be liable for any loss or damage of any sort incurred as the result of any transactions with third-party sponsors and business partners appearing on the Site, and all such transactions shall be at your sole risk.

THESE PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.  THE ASSOCIATION AND ITS BILLING, SERVICE, AND FULFILLMENT PARTNERS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE PRODUCTS AND SERVICES PROVIDED TO YOU AS A RESULT OF YOUR PURCHASES THROUGH THE SITE.  THE ASSOCIATION ASSUMES NO RESPONSIBILITY ARISING FROM YOUR USE OF THESE PRODUCTS AND SERVICES.

9. User Account:

You may register for an account on the Site by establishing a username and password at https://my.laphil.com/en/account/login. You may not choose or use the username of another person with the intent to impersonate that person or allow a third party to use or access your account using your username and password.  If you know or suspect any unauthorized use or breach of your account, including loss, theft, or unauthorized disclosure of your password or credit card information, promptly notify us at information@laphil.orgor by calling us at 323 850 2000.  If your password is lost, stolen, or disclosed without your authorization, you should promptly change your password.  You can do so by going to the Log In page at https://my.laphil.com/en/account/login.  You are responsible for maintaining the confidentiality of your password.  You are responsible for any and all usage or activity on your account, which expressly includes any purchases made or other charges incurred on your credit card related to your use (or a third party’s use) of your account.

10. Communications:

By agreeing to these terms, you expressly consent to and authorize us and our affiliates, agents, and its third-party representatives to use written, electronic or verbal means to contact you for reasons related to the Terms or our products and services now or in the future, including marketing messages. This consent to communicate with you includes contacting you by telephone or SMS text message if you voluntarily provide us with your telephone number in order to communicate with you regarding the products and services, regardless whether you may incur charges as a result.  If you do not want to receive such communications (including at any wireless number you may have voluntarily provided us), you may opt-out of promotional messages by following the unsubscribe instructions in the promotional message itself, or by contacting us at information@laphil.org

11. No Warranty:

Our products and services, including the Site and all information we or third parties provide on the Site, is provided to you “as is” and you use all of the foregoing entirely at your own risk. We make no representations, warranties or guarantees of any kind whatsoever regarding its availability or the correctness of any content thereon, or that it will provide any feature or capability, or be suitable for any particular purpose. To the maximum extent permitted by law, we disclaim, and you waive, all warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title or non-infringement, or any warranty that may arise by usage of trade, course of dealing or course of performance of this agreement. Without limiting the foregoing, you acknowledge and agree that no software, online platform or website can be entirely secure or free of risk of security breaches or attacks by third parties, and that we make no warranty or representation that our online platform or website will be secure or free from data breaches or cyber-attacks. 

12. LimitationofLiability:

To the extent permitted by law, you and we each agree to limit claims for damages or other monetary relief against each other to direct and actual damages or statutory damages, regardless of the theory of liability. This means that neither of us will seek any indirect, special, consequential, treble, or punitive damages from the other, nor will either of us be entitled to recover such damages. This limitation and waiver also applies to any claims you may bring against any other party to the extent that we would be required to indemnify that party for such claim. You agree we are not liable for problems caused by you or a third party, or by any act of God, nature, epidemic, or pandemic. Applicable law may not allow the limitation of liability, implied warranties or the exclusion or limitation of certain damages set forth above, so this limitation of liability may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of the Association under such circumstances shall be limited to the total amount which you have paid to the Association, in exchange for our products and services.

You shall indemnify, defend (including by paying reasonable attorneys’ fees and costs), and hold harmless the Association and its affiliates, and each of their officers, directors, shareholders, agents, representatives, licensees, and employees (each, an “Indemnified Party”), from and against any and all claims, losses, liabilities, damages, actions, lawsuits and other proceedings, judgments and awards, and costs and expenses (including, without limitation, court costs and reasonable attorneys’ and consultancy fees), arising directly or indirectly, in whole or in part, from your use of, or inability to use an Association product or service or other offering, whether based in contract or tort (including strict liability) and regardless of the form of action. An Indemnified Party may participate in the defense by counsel of its own choosing, at its own cost and expense. You shall not settle any claim that adversely affects an Indemnified Party or imposes any obligation or liability on an Indemnified Party without the Indemnified Party’s prior written consent. 

13. Assumption of Risk:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU, ON BEHALF OF YOURSELF AND ANY ACCOMPANYING MINOR, VOLUNTARILY ASSUME ALL RISKS AND DANGER INCIDENTAL TO ATTENDING AN EVENT OFFERED BY US, WHETHER OCCURRING BEFORE, DURING, OR AFTER THE EVENT, AND YOU WAIVE ANY CLAIMS FOR PERSONAL INJURY, DEATH, ILLNESS, DAMAGE, LOSS, CLAIM, LIABILITY, OR EXPENSE OF ANY KIND AGAINST THE ASSOCIATION AND ITS AGENTS, SPONSORS, OFFICERS, DIRECTORS, SHAREHOLDERS, OWNERS, AND EMPLOYEES (EACH A “RELEASED PARTY”). 

14. Arbitration:

THE FOLLOWING SECTIONS CONTAIN AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. PLEASE READ THEM CAREFULLY, AS THEY MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT

Resolving Disputes

Before either party may file a claim against the other, we both agree to try to resolve the dispute informally. You can contact us at information@laphil.org or by calling us at 323 850 2000.  to initiate the dispute resolution process. We will try to resolve the dispute informally. If a dispute is not resolved within 30 days of submission, you or the Association may bring a formal arbitration proceeding as described below.

Agreement to Arbitrate

You and the Association agree to resolve any claims relating to these Terms of Use and/or our relationship through final and binding arbitration, except as set forth under “Exceptions to Agreement to Arbitrate” below. This agreement to arbitrate and the associated arbitration provisions will also apply to any claims asserted by you against any present or future Released Party (as defined above) to the extent that any such claims arise out of your access to, the provision of content, services, and/or technology through, and/or use of the Site or our products and services.

Location of Arbitration

The arbitration shall be held in Los Angeles, California, or any other location as agreed upon between you and the Association. You and the Association further agree to submit to the personal jurisdiction of any state or federal court in California, to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator.

Opt-out of Agreement to Arbitrate

You can decline this agreement to arbitrate by sending a letter to the Association that must be postmarked within 30 days of your first acceptance of terms containing an arbitration provision or by sending an email to information@laphil.org within the same time period. The letter or email must specify your first and last names, mailing address, and explain that you are opting out of the these Terms’ arbitration provision. If you opt out of these arbitration provisions, the Association will not be bound by them either.

Arbitration Procedures

The arbitration shall be conducted by a single arbitrator, governed by the rules of JAMS that are in effect at the time the arbitration is initiated available at www.jamsadr.com or by calling JAMS at 1-800-352-5267 (referred to as the “JAMS Rules”) and under the rules set forth in these Terms of Use. We may also mutually agree in writing to have the arbitration conducted by telephone or based on written submissions.

Arbitration and Attorney’s Fees

You will be required to pay the applicable fee for consumer arbitrations when initiating the arbitration. The Association will pay all other arbitration fees, unless the arbitrator finds the arbitration to be frivolous. You are responsible for all other additional costs that you may incur in the arbitration including, but not limited to attorneys’ fees and expert witness costs unless the Association is otherwise specifically required to pay such fees under applicable law. The arbitration shall be conducted in accordance with the JAMS streamlined Arbitration Procedure Rules for claims that do not exceed $250,000 and JAMS comprehensive Arbitration Rules and Procedures for claims exceeding $250,000, excluding any rules or procedures governing or permitting class actions. The decision of the arbitrator will be in writing and binding and conclusive, and judgment to enforce the decision may be entered by any court of competent jurisdiction. The Association and you agree that dispositive motions, including without limitation, motions to dismiss and motions for summary judgment, will be allowed in the arbitration. The arbitrator must follow these Terms of Use and can award the same damages and relief as a court, including injunctive or other equitable relief and attorneys’ fees. Notwithstanding the foregoing, the Association and you agree not to seek any attorneys’ fees and expert witness costs unless the arbitrator finds that a claim or defense was frivolous or asserted for an improper purpose. In which case, either party may be awarded attorneys’ fees and costs if permitted by law. The Association and you understand that, absent this mandatory arbitration provision, the Association and you would have the right to sue in court and have a jury trial. The Association and you further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.

Severability; Waiver of Jury Trial

Except as explicitly provided herein, if any clause within these arbitration provisions is found to be illegal or unenforceable, that specific clause will be severed from these arbitration provisions, and the remainder of the arbitration provisions will be given full force and effect. In the event some or all of these arbitration provisions are determined to be unenforceable for any reason, or if a claim, dispute or controversy is brought that is found by a court to be excluded from the scope of these arbitration provisions, the Association and you agree to waive, to the fullest extent allowed by law, any trial by jury.

Exceptions to Agreement to Arbitrate

Either you or the Association may assert claims, if they qualify, in small claims court with jurisdiction over the claim, provided the informal dispute resolution described above was unsuccessful. Either party may bring a lawsuit alleging intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above.

No Class Actions

The Association and you agree that each party may only resolve disputes with the other party on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. We agree that class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed.

BY AGREEING TO THIS ARBITRATION AGREEMENT, YOU AND THE ASSOCIATION ARE GIVING UP THE RIGHT TO GO TO COURT, INCLUDING THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. EACH PARTY UNDERSTANDS THAT BY AGREEING TO THIS ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, EACH PARTY MAY ONLY BRING CLAIMS AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. IF YOU DO NOT AGREE TO ARBITRATION, YOU SHOULD OPT OUT OF THIS ARBITRATION PROVISION AS STATED ABOVE OR CEASE USING OUR SITE AND OUR SERVICES.

If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provisions set forth above shall be deemed null and void in their entirety and the parties shall be deemed to have not agreed to arbitrate disputes.

Survival

This Arbitration Agreement and Class Action Waiver section shall survive any termination of your account or your use of our services.

Judicial Forum for Disputes

In the event that the agreement to arbitrate is found not to apply to you or your claim, or for claims not subject to arbitration, you and the Association agree that any judicial proceeding (other than small claims actions) will be brought in the federal or state courts of Los Angeles, California. Both you and the Association consent to venue and personal jurisdiction there.

Choice of Law

You agree that the arbitration provision is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act (“FAA”), and not by any state law concerning arbitration. Although we have made no effort to publish the Site elsewhere, it is accessible throughout jurisdictions worldwide due to its presence on the Internet. Each of these other jurisdictions have laws which may differ from those of California and from each other. Both you and the Association benefit from establishing a predictable legal environment in which to publish, access and use the Site. By publishing, accessing, and/or using the Site, you agree that all matters arising from or relating to the use and operation of the Site will be governed by the laws of the State of California, without regard to its conflict of laws principles. If you choose to access the Site from locations other than Los Angeles, California, you will be responsible for compliance with all local laws of such other locations.

15. GeneralProvisions

Reservation of Rights. We reserve the right to make any changes to the Site in its sole discretion without notice to users.  We reserve the right to deny or block access to the Site to anyone at any time and to terminate this agreement at any time without notice, in our sole discretion. 

Entire Agreement. These Terms of Use and the Privacy Policy constitute the entire agreement between you and the Association and govern your use of the Site, superseding any prior agreements between you and us.  When you use affiliate services or any third-party content, you may be subject to additional terms.  Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.  If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties agree that the court should nevertheless give effect to the parties’ intentions as reflected in such provision; all other provisions shall remain in full force and effect.  You agree that any claim or cause of action arising out of or related to use of or access to the Site or these Terms of Use must be filed within one (1) year after such claim or cause of action arose or be forever barred, notwithstanding any contrary statute or law. 

These Terms of Use and any rights and licenses granted hereunder may not be transferred or assigned by you, but may be assigned by us without restriction. 

Questions or comments regarding this Site, the Terms of Use and/or Privacy Policy, may be sent by email to information@laphil.orgor by calling us at 323 850 2000.

Terms Last Updated: April 20, 2021

Ticket Terms of Use

PROGRAM, ARTISTS, PRICE, DATE AND TIME ARE SUBJECT TO CHANGE.  This ticket is a revocable license and admission may be refused upon refunding.  Should the event be cancelled, any service charge paid with the purchase of this ticket is non-refundable.

NO FLASH PHOTOGRAPHY, PROFESSIONAL CAMERA OR RECORDING EQUIPMENT, OR WEAPONS ALLOWED IN THE THEATER. HOLDER AGREES NOT TO RECORD OR TRANSMIT, OR AID IN RECORDING OR TRANSMITTING, ANY DESCRIPTION, ACCOUNT, PICTURE OR REPRODUCTION OF THE EVENT OR ANY PORTION THEREOF WITHOUT THE PRIOR WRITTEN APPROVAL OF THE VENUE AND THE PERFORMERS, PROMOTERS OR OTHER PARTICIPANTS INVOLVED IN THE EVENT, AS APPLICABLE. VIOLATIONS OF THE FOREGOING WILL AUTOMATICALLY TERMINATE THIS LICENSE.

COVID-19 WARNING: An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a highly contagious disease that may result in personal injury, severe illness and death. By visiting the Walt Disney Concert Hall and/or attending shows, events, education programs/classes and/or any other activities at the Walt Disney Concert Hall, you voluntarily assume all risks related to exposure to COVID-19. All visitors at Walt Disney Concert Hall must follow the Centers for Disease Control & Prevention (CDC), California Department of Public Health, the Los Angeles County Department of Public Health and the Walt Disney Concert Hall’s COVID-19 safety protocols and guidance.

Vaccination Policy: Starting October 1, proof of full vaccination will be required for everyone attending LA Phil concerts as well as all staff and artists working the events. “Fully vaccinated” means your first visit is at least two weeks after your final vaccine dose of a vaccine authorized by the World Health Organization (WHO) or the U.S. Food and Drug Administration (FDA). Along with your ticket, attendees will need to bring a photo ID and either their physical vaccination card, a picture of their vaccination card, or a digital vaccination record. All California residents may request a digital vaccination record at MyVaccineRecord.cdph.ca.gov. At this time, we are unable to welcome guests under the age of 5 who are not yet eligible for vaccination. If you will not be fully vaccinated by the date of your first visit, you may return your tickets for a credit on your account, or request a full refund by emailing information@laphil.org. Subscribers who do not renew this season will have their seat locations retained and the opportunity to renew them for the 2022/23 season.

Mask Policy: The Los Angeles County Department of Public Health requires that everyone, regardless of COVID-19 vaccination status, wear masks while indoors at Walt Disney Concert Hall. All visitors at Walt Disney Concert Hall must follow the requirements in the Guidance for the Use of Face Coverings issued by the California Department of Public Health. These requirements are aligned with recommendations issued by the CDC. Wear a mask with two or more layers. Wear the mask over your nose and mouth and under your chin. The following are prohibited: Masks with exhalation valves; masks made of loosely woven fabrics; scarves, buffs, bandanas, gaiters, and face shields alone (inadequate protection). Masks will be available for all guests upon request. Please help keep our season safe.

The LA Phil and The Music Center have implemented a number of measures to reduce contact, increase sanitation of the venue, and improve ventilation and air quality inside the venue. Learn more at laphil.com/safety. We will continue to update our policies in partnership with local health leaders.

Management reserves the right to refuse admission to, or to eject any person whose conduct is deemed to be disorderly or intrusive upon the enjoyment of other guests, or who does not comply with the COVID-19 safety measures and guidance set forth above.

WARNING: Holder of this ticket voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior to, during, or after the event, including but not limited to injury caused by exposure to very high decibel levels, laser and stroboscopic light effects or smoke, or COVID-19.

Each ticket carries a unique barcode. Exchanging, donating or forwarding a ticket will void and replace the original barcode. All tickets are required to have a valid barcode for admittance. Holder acknowledges that the event may be broadcast or otherwise publicized and hereby grants permission to utilize holder’s image, likeness, actions and statements in any live or recorded audio, video or photographic displace or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after performance) in any medium or context without further authorization or compensation.

LAPhil.com * 323 850 2000

Late seating at discretion of management.
No one admitted without a ticket.

Venue policies/House rules vary.

For full details go to:
LAPhil.com/venuepolicies

Los Angeles Philharmonic Association reserves the right to update these terms of use at any time in its sole discretion.

Privacy Policy

The Los Angeles Philharmonic Association (the "ASSOCIATION", “we”, “us”, or “our”) knows that you care how personal information you provide to us is used and shared. Therefore, the ASSOCIATION has adopted this Privacy Policy to inform users of how the websites and mobile application collect, store, and use personal information submitted via the sites and mobile application owned and operated by the ASSOCIATION. By interacting with the ASSOCIATION websites and/or mobile application, you agree to and accept the practices described in this Privacy Policy.

We reserve the right to change this Privacy Policy at any time and without notice. If we do change this Privacy Policy, we will update the “Last Updated” date at the top of this page.  Any change will be effective immediately upon posting. You should review this Privacy Policy each time you access our websites or mobile application to see the most recent version.

We will use information in accordance with the Privacy Policy under which the information was collected. If, however, we are going to use personal information in a manner different from that stated at the time of collection, we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our websites notifying users of the change. In some cases when we post a notice, users who have opted to receive communications from us may receive a notice alerting users to such changes.

I. INFORMATION COLLECTED

A. INFORMATION YOU GIVE US.  Certain applications on the ASSOCIATION websites and mobile application may require users to register or to provide personal information in order to make a purchase, or to be included on our electronic mailing lists. To better understand the needs of our website and mobile application users, we may also request information on users from time to time on a voluntary basis. Such information gathered and provided to any third party does not contain any information that identifies the user, but contains generalized, aggregate data or so called "demographic information." Entry of such information is optional and if you choose not to enter such information, you can successfully use these applications.  If you choose to share demographic information with third parties, we will only provide aggregate data.

If you or your child participates in one of our learning programs, whether in person or online, we may capture certain video or photographs as part of the program and in promotional materials for future programs. We will always obtain your permission prior to doing so.

B. AUTOMATIC INFORMATION. Certain applications in the ASSOCIATION websites and mobile application invoke a standard feature found in web browser software called "cookies." "Cookies" are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser, track the progress of e-commerce transactions, and to allow you to move from one page to the next without having to re-enter personal order information. We do not use or share information transferred through cookies with third parties for marketing or other purposes. Although most web browsers automatically accept cookies, you can change the configuration of your browser to prevent this from occurring. Of course, we recommend that you leave cookies "turned on" so that we can offer you more personalized service. In addition to information we gather by the use of cookies, we also automatically receive and store certain other types of information whenever you interact with us. For example, our servers track the type of web browser you are using, and the page to which you link from the ASSOCIATION websites or mobile application. We collect this information to better understand what products and services are of interest to visitors to the ASSOCIATION websites and mobile application.

II. USE OF INFORMATION COLLECTED

In order to purchase tickets or merchandise, exchange tickets or access subscriber services, join our Email Clubs, participate in contests or surveys, or participate in any of our learning programs, whether online or in person, you must complete a registration form. Our website's registration form requires you to provide and verify basic contact information (such as your name and email address). This information is used to contact you about services in which you have expressed interest. It is optional for you to provide additional demographic information (such as income level and gender), but it is encouraged so we may provide a more personalized and meaningful experience on our site.

Other uses of the personal information you provide to us may include:

A. MARKETING ELECTRONIC MAIL. If you have opted-into receiving electronic mail communication from the ASSOCIATION, we may use your personal information to email you regarding special offers from the ASSOCIATION, updated information about the ASSOCIATION or the ASSOCIATION websites, or ways in which we can improve your experience at that site. All such emails sent to you by the ASSOCIATION will allow you to opt-out of future electronic communications from the Association.

B. OTHER CONTACTS. If you provide your email address or have opted-in to receiving electronic mail communications, the ASSOCIATION may also use your personal information to contact you by mail, by email, or by telephone regarding special offers from the ASSOCIATION, updated information about the ASSOCIATION or the ASSOCIATION websites, and new services offered by the ASSOCIATION. If you wish to be removed from this contact list, you may do so by contacting the ASSOCIATION directly. (See the ‘Contact Us’ section below).

C. DISCLOSURES TO THIRD PARTIES. The ASSOCIATION does not share any personal information with any nonaffiliated third parties, except in the following circumstances:

  • as necessary to provide the service that the customer has requested or authorized, or to maintain and service the customer’s account;
  • as required by regulatory authorities or law enforcement officials who have jurisdiction over the ASSOCIATION and its affiliates or as otherwise required by any applicable law; and
  • to the extent reasonably necessary to prevent fraud and unauthorized transactions.

With your permission, we may include images or recordings of you and your child in our marketing and promotional materials if you participate in our learning programs, whether online or in person.

We release account and other personal information when required and in compliance with any law, or protect the rights, property, or safety of the ASSOCIATION, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

D. CONTESTS. The ASSOCIATION may occasionally present a special contest or promotion on its websites and/or mobile application that is sponsored by another company. To qualify for entry, we may ask you to provide personal information. If we plan to share that information with the sponsor(s), we will provide a statement to that effect.

III. SECURITY

The ASSOCIATION takes the security of the personal information provided to us seriously, and we have implemented commercially reasonable physical, electronic, and procedural safeguards to protect against the loss, misuse and alteration of information under our control. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the internet.  We only keep your personal information for as long as required to provide you with the services you request, for the purposes outlined in this Privacy Policy, and for any legal purpose for which we are obligated to keep the information.

We restrict access to your personal information to those employees who need to know that information to provide you services. Employees are permitted to disclose personal information only to such other employees who need to have access to such information to deliver our services. Employees of the ASSOCIATION are prohibited, either during or after termination of their employment, from disclosing personal information to any person or entity outside of the ASSOCIATION, including family members, except under the circumstances described above. When we no longer need your personal information, we will delete or destroy the information in accordance with our data destruction policies and applicable data protection laws.

Your personal information may be transferred across national borders and may be accessed by ASSOCIATION vendors and suppliers from countries with varying degrees of protection for your personal information. By agreeing to this Privacy Policy, you expressly consent to the processing of your information in any jurisdiction, including, without limitation, the United States of America, in accordance with this Privacy Policy and applicable data protection laws and regulations.

IV. CHILDREN’S ONLINE PRIVACY

The ASSOCIATION adheres to all applicable data protection laws with respect to the processing of personal information about and from minors in association with the programs we offer. The ASSOCIATION also complies with all of the contractual requirements of the children’s organizations and educational institutions with which we partner. The ASSOCIATION further permits parents to opt-out of the collection and processing of their children’s personal information and, where the parent does not opt-out, retains that personal information for only so long as we reasonably believe necessary.

V. THIRD-PARTY LINKS

The ASSOCIATION is committed to protecting your privacy; however, this Privacy Policy applies only to the information collected via the ASSOCIATION websites and mobile application.

VI. YOUR CHOICES AND RIGHTS WITH REGARDS TO YOUR PERSONAL INFORMATION

Based upon where you reside, certain choices and rights with regards to your personal information may be available to you. Please see below for information on who to contact us to exercise these rights.

Under the General Data Protection Regulation (“GDPR”) residents of the European Economic Area (“EEA”) have the following rights:

  • The right to object to our processing of your personal information.
  • The right to request that your personal information be erased or restricted from further use.
  • The right to request a copy of the personal information we hold about you
  • The right to correct, amend, or update personal information you have given us.
  • While the ASSOCIATION does not engage in automated decision-making activities, residents of the EEA also have the right to contest any automated decision we make about you.

When handling a data access or correction request, we check the identity of the requesting party to ensure that he or she is the person legally entitled to make such request. Such requests are provided free of charge however a reasonable fee may be applied charged to cover our administrative costs incurred for requests that are manifestly unfounded, excessive or repetitive.

Additionally, information that the ASSOCIATION collects may be transferred outside of the EEA, including to countries such as the United States, which have not been deemed as having “adequate” security measures by the European Commission. In these cases, your personal information will be transferred only after obtaining your consent.

VII. CONTACT US/HOW TO UPDATE YOUR PERSONAL INFORMATION

If you have any further questions or would like to exercise any of your rights as outlined in this Privacy Policy, please contact us at information@laphil.org with “Privacy” included in the subject line or write to us at:

Attn: Privacy Office
The Los Angeles Philharmonic Association
151 S. Grand Avenue
Los Angeles, CA 90012
USA

If, as an EEA resident, you believe that the ASSOCIATION has not adequately resolved any such issues, you have the right to contact your EU supervisory authority.