Ticket Info & FAQs
How to purchase, donate, exchange, and digitally access your tickets.
The Walt Disney Concert Hall Box Office is located on the street level on Grand Avenue near First Street.
Can’t attend a concert? Consider donating your tickets to help fuel extraordinary performances, education, and community programs.
If your plans change, swap your tickets for another show in the current season—subject to availability and guidelines.
Tickets FAQs
Can someone else pick up and get in with my will call tickets?
Absolutely! Contact Audience Services to change the name on your will call tickets. You will need to provide a name, address, and phone number for the person picking up the tickets for verification at the Box Office.
How do I get a refund?
All sales are final, meaning no exchanges and no refunds. If you find you are unable to attend a concert you purchased tickets for, you are free to give those tickets to a friend or acquaintance (we can send you instructions on how to do this digitally) or donate the tickets back to the Box Office. Any donated ticket will count as a tax-deductible contribution to the LA Phil.
Subscribers and Create Your Own package holders do have the benefit of exchanging tickets. For more information about Subscriber and Create Your Own package exchanges, visit laphil.com/exchange.
How do I check if my tickets are valid/authentic?
The only way to know your tickets are valid or authentic is to buy directly from the LA Phil (online via our website, over the phone with Audience Services, or in person at the Box Office). We cannot verify tickets bought from a third-party.
Contact Us
Monday-Sunday, 10am-6pm
-
General Information/Ticketing Questions:
