Digital Producer

About the Position

The Digital Product team shapes the overall user experience across our 3 iconic stages: Walt Disney Concert Hall, the Hollywood Bowl, and The Ford.

The Digital Producer, reporting to the Senior Digital Producer, is responsible for the project management of the LA Phil’s core digital platforms (websites, mobile apps, digital communications, ecommerce, and digital ticketing). A hands-on producer, this role has a firm knowledge of best practices for digital experiences (iterative design, web and app development, email development, data infrastructure, and analytics) and excels in translating between technical and creative teams. A tech-savvy and highly organized problem solver, the Digital Producer optimizes production processes, advocates for scalable solutions, and builds systems to manage short-term, seasonal, and long-term digital projects. The Digital Producer is vital in managing the LA Phil’s digital products, interfacing with development partners, and delivering industry-leading digital experiences to the LA Phil’s audiences.

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Responsibilities

Produce technical and interactive projects from initial scoping through development and launch, managing milestones and timelines to ensure timely receipt of project deliverables
Define and write feature requirements for technical projects, providing constructive feedback and advocating for systems-level solutions
Conduct and manage QA testing during the iterative development process and prior to product launches to ensure project functionality and usability
Facilitate delivery and deployment of releases
Oversee email marketing and automation platform and email production process creating and optimizing automations, managing integrations with CRM (Tessitura), production of templates, and analysis and reporting to drive strategies for channel growth, personalization, and customer engagement
Evaluate and implement internal processes and tools for technical projects
Produce internal documentation and external use guides to ease staff and customer pain points
Own the planning, testing, and execution of seasonal announcements, presales, and onsales, managing processes and documentation to ensure smooth operation

Qualifications

5+ years of digital production experience in creative production, digital marketing, product design or digital agency environments
Understanding of industry best practices, UX design, and development for web and mobile products
Proven ability to manage multiple projects at once
Familiarity with data/web infrastructure, APIs, hosting, and analytics tools
Experience working in mobile OS, app and web development, email development and dynamic media
Experience overseeing ecommerce platforms, customized content management systems, and ticketing platforms a plus
Effective communicator and strong written capability—from concept decks and digital strategy overviews to technical documentation and reports on web and email analytics
Strong creative eye and ability to bridge creative and technical conversations
Passionate and curious about all aspects of digital marketing and creative technology
Always looking for that next big platform, tracking industry trends and new digital creative opportunities
Proficiency with HTML/CSS—additional programming languages (JavaScript, Python, SQL, etc.) a plus
Commitment to equity, diversity and inclusivity—internally with staff, vendors, and surrounding community and externally through digital products that are welcoming and useful to audiences of all backgrounds and abilities

Skills & Qualities

Eagle-eyed attention to detail
Self-motivated and a proactive problem solver
Superb communication and organizational skills
Creative thinker with a sense of humor

Relationships

Reports To: Senior Digital Producer
Supervises: Part-time Email Coordinator
Interacts With: Marketing, Sales, IT, Philanthropy, Learning, External Web and App Developers, External Agencies

Application Requirements

Please submit a résumé and cover letter stating why you’d like to work on the LA Phil’s digital products.
If available, please also submit a portfolio or work samples.
Complete the online application.

An Equal Opportunity Employer: The Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law.  Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.  

The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.

For auditions information, please visit the Auditions page.

For inquiries about employment for Security, Guest Services, or Building Operations at Walt Disney Concert Hall, please contact the Music Center by email at hrdept@musiccenter.org or fax at 213 972 0721.

Please note: The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.

Equal Employment Opportunity | Fair Chance Initiative for Hiring | Family Medical Leave Act | CFRA Pregnancy Disability Leave | Employment Polygraph Protection Act