Accessible Seating for Guests with Disabilities
Seating areas for patrons in wheelchairs or semi-ambulatory patrons and their guests are available on all levels of Walt Disney Concert Hall. We regret that ushers may not physically assist patrons wishing to transfer into theater seats.
Accessible seating is available to those with mobility disabilities who require accessible seating because of their disability, at most price levels. This includes individuals who use wheelchairs, those who use other mobility devices, and people who cannot climb steps or walk long distances because of significant arthritis, or severe respiratory, circulatory, or cardiac conditions. Individuals who, because of their disability, cannot sit in a straight-back chair or those whose service dogs cannot fit under a non-accessible seat are also permitted to purchase accessible seats.
Accessible parking spaces for vehicles displaying valid, state-issued disability parking placards or license plates are reserved near the elevators on each level.
Music Center Guest Services provides complimentary wheelchair transport from The Music Center curbside locations to the theatres as requested by our guests. This service is available for transport from Grand Avenue in front of the concert hall in the loading zone indicated by the loading zone signs.
Reservations are necessary. Please call 213 972 0777 at least 24 hours in advance.
Complimentary large-print programs are available upon request. Please place your request at least 24 hours prior to your performance to reserve pick up. Upon request, ushers will read program notes to patrons needing assistance.
Binocular rentals are available on a first-served basis for nominal fee. Please place your request at least 24 hours prior to your performance to reserve pick up.
Assistive Listening Devices
Walt Disney Concert Hall is equipped with Williams AV assistive listening devices. Wireless headsets are available free of charge at the Coat Check in the lobby. Patrons must give ID as deposit. Patrons may bring their own compatible headsets if they wish.
Accessible restrooms are located on each level where restrooms are available in Walt Disney Concert Hall (every level except balcony level).
Sign Language Interpreter
Requests for a sign language interpreter can be facilitated through Accessibility Services at (213) 972-0777 or firstname.lastname@example.org. Advanced notice of 5 business days is requested.
We welcome service dogs at Walt Disney Concert Hall. If you will be accompanied by a service dog during your performance, please contact the Box Office when you are purchasing your tickets so we are able to accommodate you and others in an appropriate location.
Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA. This also applies to other species of animals, whether wild or domestic, trained or untrained.
The ADA requires the service animal to be under the control of the handler. This can be by means of a harness, leash, or other tether. The animal must be housebroken. The LA Phil is not required to provide for the care or supervision of a service animal, including cleaning up after it. The LA Phil has the right to deny access to a dog that disrupts our operations. The LA Phil will exclude a service animal when its behavior poses a direct threat to the health or safety of others.
Contact Accessibility Services
Email: WDAccess@laphil.org (Monday–Friday, 10am–6pm)
Music Center Access Line: 213 972 0777 (closed Monday).
Regular phone hours are Monday-Saturday, 10am–6pm
ADA Compliance Coordinator
Los Angeles Philharmonic Association
151 S. Grand Ave. Los Angeles, CA 90012-3034