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Walt Disney Concert Hall Subscription Packages

If you have multiple subscription packages, you may easily drop any of your subscription packages when you renew change and upgrade requests with your subscription renewal form via mail or online.  For the security and protection of your subscription seats, all subscription change requests must be sent in writing and cannot receive change requests over the telephone.

To drop one of your subscription packages when renewing online:

  1. Log into your account
  2. Locate your subscriptions under My Subscriptions
  3. Click Renew
  4. Click Add To Cart
  5. In Your Cart, click the Remove button next to the package you wish to drop
  6. Review all changes
  7. Click Checkout and complete your order

To drop one of your subscription packages when renewing via mail:

  1. Check the Improve or Change check box in Section 2
  2. Complete the Changes section and including
  3. Mail your completed Renewal Form to the address on the form.

We're delighted you're joining us at Watl Disney Concert Hall as a subscriber. Subscription packages for the 2023/24 will be available beginning February 28 at 10am.  Renewing subscribers may login to their account to renew their package.  If you are a new subscriber, you may select your own subscription seats and purchase your subscription package online through the following steps

  1. Visit and select the subscription package you wish to purchase
  2. Click the BUY SUBSCRIPTION button at the top of the page.
  3. Select the number of seats and section you wish to purchase and click CONTINUE
  4. Review your order carefully and confirm that you have the correct amount of seats and locations. Then, accept the Conditions of Sale and press Checkout.
  5. Complete your payment information.


To renew your subscription online, click Log In using your email and password. This will take you to My Account. If you need assistance, contact Audience Services from 12pm to 6pm daily at 323 850 2025.

  2. To renew your same seats, simply click ADD TO CART at the bottom of the page. To improve/change your seats, click UPGRADE THIS PACKAGE above the package you wish to modify.
  3. Choose IMPROVE MY SEATS or I MUST CHANGE MY SERIES and make the appropriate selections.
  4. If you are changing the number of seats or section, change the number or section that appears, and then select the appropriate buttons below. (If you have special requests, click “Other special requests” and give a brief description. The description field is limited to 100 characters).
  5. Click UPGRADE, and you will be taken back to the cart.
  6. If you have other packages (including parking packages) in the cart, follow these instructions for each of those packages.
  7. Once you have made all your choices for your series, review your selections and click ADD TO CART.
  8. Review your cart, accept the Conditions of Sale, and click CHECKOUT
  9. Confirm your address and phone number. Click CONTINUE.
  10. Enter your payment detail and click SUBMIT.
  11. Your order summary will appear, and an email confirmation will arrive at the email address connected to your account.

By phone:

Contact Audience Services from 12pm to 6pm daily at 323 850 2025.

  1. Select the option for "Tickets at the Walt Disney Concert Hall."
  2. Provide your credit card and series information when requested. (Please have your credit card and series information ready when you call. We accept American Express, Discover, MasterCard, and VISA.)

Please note: If you are requesting to make changes/upgrades to your subscription package, please renew online or via mail.

By mail:

Important: Please fill out the order form in black ink.

  1. Review your series and seating information.
  2. Making changes? Or keeping your seats?

Subscribers may renew their current subscription by March 31.  When subscribers renew before the March 31 deadline, we will waive the subscription $23 handling fee.


As benefit for subscribing subscribers may add on additional concerts prior to the general public.

Once subscribers purchase or renew their subscription package, they may add on special concerts, including Deck the Hall concerts and the LA Phil Gala.  A full list of special concerts may be found at  Subscriber may add on all other concerts in the 2023/24 season beginning March 07, at 10am.  Simply log into your account at, then navigate to the concert you wish to add onto your package.  Click the FULL DETAILS button under your desired concert and then click the BUY NOW button. 


You may easily submit subscription change and upgrade requests with your subscription renewal form via mail or online. For the security and protection of your subscription seats, all subscription change requests must be sent in writing and cannot receive change requests over the telephone.

To submit your subscription change request when renewing online:

  1. Log into your account
  2. Locate your subscription under My Subscriptions
  3. Click Renew
  4. Click the “Request to Upgrade This Package” button
  5. Select the type of change you would like to request (Improve My Seats, Change my Series, or Change Number of Seats/Section)
  6. Complete details of your request
  7. Click the Upgrade Button
  8. Continue to renew you subscription.

   To submit your subscription change request when renewing via mail:

  1. Check the Improve or Change check box in Section 2
  2. Complete the Improvements, Changes, or Additions sections on the reverse side of the Renewal Form.
  3. Mail your completed Renewal Form to the address on the form.

Please note: For the security of your subscription tickets, subscription change requests may not be taken over the telephone.

When you cannot use your tickets, please consider giving them to a friend or donating them back to the Box Office so another music lover can attend. Here are the steps to donate online: 

  1. Log in to your LA Phil Account
  2. Click the MANAGE TICKETS link next to the concert for which you have tickets you wish to donate
  3. On the next page, click the "Donate Tickets" button underneath the given concert date
  4. Choose the Tickets you wish to donate from the Popup Box which comes to screen.
  5. Click the "Donate" button from within the Popup Box.

Note: Once donated, your tickets become invalid and cannot be used. Donations are accepted for Los Angeles Philharmonic events only (LA Master Chorale, Music Center and lease events are excluded.) A receipt for tax purposes will be mailed if the seats are resold.

Click here to learn more about donating your tickets - also available by telephone, in-person and by mail.
You might also be interested in Ticket Exchange


Subscription tickets for the Walt Disney Concert Hall have gone paperless and your mobile device is your ticket!

You may view your ticket information by logging into your account at at anytime. The barcodes to your tickets will be accessible two weeks prior to the event,

Step by step instructions with pictures and guides on managing your digital tickets may be found at



Subscribers can exchange tickets with no fee. "Create Your Own" package holders can exchange tickets for $5 per ticket.
Tickets may be exchanged between series, subject to availability. Prices vary by concert, so any additional charge would need to be paid at the time of the exchange.  Subscribers may exchange their 2023/24 subscription tickets beginning April 19 at 10am.


  • Subscribers may exchange their series tickets online once subscription tickets have been mailed out.
  • Tickets must be received by the Box Office or exchanged by phone or online no later than 24 hours before the concert you are exchanging into or out of, whichever occurs first.
  • Past-dated, donated and transferred tickets are not exchangeable or refundable.
  • Patrons are charged the full price for the performance into which they are exchanging.
  • Festival concerts and special events are not exchangeable (into or out of).
  • In addition to series tickets, subscriber add-on concerts (except festival concerts and special events) are exchangeable.
  • Additional tickets purchased with an exchange by phone, mail, or online will be subject to a per-ticket fee when single tickets go on sale.

Please note:

  • Exchange tickets in your seating area may not be available.
  • Patrons exchanging into a higher-priced seat will be charged the difference.
  • When an exchange is made for a lower-priced ticket, a credit will be added to the original ticket holder's account, usable during the current season to purchase additional tickets or parking passes (in advance). Credits are not transferable and must be used by the end of the current season.
  • There are no refunds for any ticket exchange.
  • All exchange request must be accompanied by tickets with a valid barcode.
  • Only subscribers of record or their guest designate may make a regular exchange without a fee (subject to availability).

Four Exchange Methods


  1. Click Log in (at top of this page).
  2. Add desired new seats to your cart by clicking the ‘VIEW CALENDAR’ link, taking you to the list of upcoming concerts, and selecting seats from the concert you desire. 
  3. Return to your account by clicking your name at the top and selecting MY ACCOUNT from the drop down menu.
  4. Click MANAGE TICKETS next to the concert you want to exchange out of in the "My Upcoming Events" section (in the center).
  5. Click RETURN TICKETS. In the dialogue box, select the seats you want to exchange out of and click RETURN.
  6. Click CART (at the top of the page).
  7. Look for your exchange credit noted in the cart upon clicking through. Continue through the checkout process to complete your exchange.

Please note:

  • Online exchange is not available for Create-Your-Own (CYO) patrons. 
  • The RETURN button will disappear within 24 hours of concert start time. Only in-person exchanges are available then, for a $10 per ticket emergency exchange fee.

By phone:

For assistance with exchanges by phone, please contact Audience Services from 10am to 6pm Monday through Friday at 323.850.2025.

When calling, please have the tickets in front of you and be prepared with the following:

  • Barcode number on each ticket you are exchanging
  • The face value of each ticket
  • Credit card number for any difference in price and/or for purchasing additional tickets (per ticket fees don’t apply on exchanges)

In person:

  • Tickets may be exchanged at the Box Office with valid ID during normal Box Office hours. Please use this printable ticket exchange form.
  • In-person exchanges are free, up till 24 hours before the concert you are exchanging out of. If the new seats cost more, you pay the difference when exchanging.
  • Emergency, day-of-concert exchanges are $10 per ticket. They are available only in person at the box office.
  • Cash, checks (at least 10 business days prior to concert), and major credit cards (American Express, Visa, MasterCard and Discover) are accepted.
  • All ticket sales are final. No refunds can be made on ticket purchases.

By mail:

Mail your tickets with your printable ticket exchange form and, if necessary, your check (payable to the Los Angeles Philharmonic) or credit card information:

Walt Disney Concert Hall Box Office
Attn: Subscriber Exchange Desk
151 South Grand Ave.
Los Angeles, CA 90012

Please include a self-addressed, stamped envelope.

Please note:

  • The LA Phil is not responsible for delayed or undeliverable mail; the Box Office does not receive mail on weekends or holidays. Overnight services such as FedEx are not recommended.
  • The new tickets from exchanges received less than one week prior to the new concert date will be held at Will Call.
  • The tickets must be received no later than 24 hours before the concert out of which you are exchanging.
  • Tickets received after the performance cannot be exchanged.
  • Please allow at least 2 to 3 weeks for processing.

You will be assigned the best available seats upon receipt of the requested change.
Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.
Please note: Due to the high volume of mail exchanges, we are unable to contact subscribers to discuss seating options.


Notice an error in your name? Did your name legally change? Wish to add a spouse or domestic partner? Click here to let us know and we’ll update your account. 

Please note: We will not put the account under a different person’s name. For that, a new, separate account will need to be created.

  • Emergency exchanges can be made at the Box Office only, up to 5 pm before the performance you wish to exchange into or out of. NOTE: FYI - Exchanging a future date concert into that day’s concert is considered an emergency exchange.
  • For emergency exchanges at the Box Office, please bring your tickets to the Box Office during regular Box Office Hours.
  • Emergency Exchanges cannot be made on the day of a matinee concert. NOTE: Matinee concert subscribers may process an exchange by phone up until 5pm the day before the concert, at no additional fee. Online exchanges become unavailable starting 24 hours before the concert start time.
  • The emergency exchange fee is $10 per ticket
  • Emergency exchanges are not available online, by phone, via fax, or email.