Exchange Your Tickets
Public Health Advisory
To protect its audiences, musicians, employees, and community from the spread of COVID-19 and in response to the evolving guidance from Governor Gavin Newsom, Mayor Eric Garcetti, and Los Angeles County health officials, the LA Phil is canceling the remainder of its concerts for the 2019/2020 season at Walt Disney Concert Hall.
Anyone who has already purchased tickets to these concerts will automatically receive an account credit that can be used to:
Exchange your tickets for any future 2020/21 season performance. All exchange fees will be waived.
Donate your tickets and receive a tax deduction for the total ticket value.
Receive a refund for the value of your ticket.
For assistance, please contact us by email at firstname.lastname@example.org. Response may be slow due to high demand and staffing restrictions. We thank you for your patience and understanding as we also ensure our staff are safe and healthy. For the latest updates visit here.
Know before you exchange:
Subscribers can exchange tickets with no fee.
Create Your Own (CYO) package holders can exchange tickets for $5 per ticket.
Prices vary by concert, so any additional charge would need to be paid at the time of the exchange.
Subscribers may exchange their series tickets online once subscription tickets have been mailed out.
Tickets to be exchanged by subscribers must be received by the Box Office or exchanged by phone or online no later than 24 hours before the concert you are exchanging into or out of, whichever occurs first.
Past-dated, donated, and transferred tickets are not exchangeable or refundable.
In addition to series tickets, subscriber add-on concerts are exchangeable.
Festival concerts and special events are not exchangeable (into or out of).
Additional tickets purchased with an exchange by phone, mail, or email will be subject to a per-ticket fee once those tickets are made available to the general public.
All ticket sales are final. No refunds can be made on ticket purchases.
Keep in mind:
- Tickets in your seating area may not be available.
- When an exchange is made for a lower-priced ticket, a credit will be added to the exchanger's account, usable during the current season to purchase additional tickets or parking passes.
- Credits are not transferable and must be used by the end of the current season.
- Any exchange request must be accompanied by tickets with a valid barcode.
You can contact Audience Services between 10AM and 6PM Monday through Friday at 323 850 2025.
Four Ways to Exchange:
Log in to your LA Phil account (at top of this page).
Add desired new seats to your cart.
Return to your account by clicking your name at the top and selecting MY ACCOUNT from the drop down menu.
Click VIEW TICKETS next to the concert you want to exchange out of in the "My Upcoming Events" section (in the center).
Click RETURN TICKETS. In the dialogue box, select the seats you want to exchange out of and click RETURN.
Click CART (at the top of the page).
Look for your exchange credit noted in the cart upon clicking through. Continue through the checkout process to complete your exchange.
Please note: Online exchange is not available for Create Your Own (CYO) patrons.
For assistance with exchanges by phone, please contact Audience Services between 10AM and 6PM Monday through Friday at 323 850 2025.
When calling, please have the tickets in front of you and be prepared with the following:
Barcode number on each ticket you are exchanging
Credit card number for any difference in price and/or for purchasing additional tickets (per-ticket fees apply)
Due to ongoing efforts to limit the spread of COVID-19, in-person ticket exchanges are temporarily suspended as our physical Box Office is closed.
In-person exchanges are free to subscribers and $5 for CYO purchasers, up till 24 hours before the concert you are exchanging in to or out of, whichever occurs first. If the new seats cost more, you pay the difference when exchanging.
Emergency, day-of-concert exchanges are $10 per ticket for subscribers and $15 for CYO purchasers.
Cash, checks (at least 10 business days prior to concert), and major credit cards (American Express, Visa, MasterCard and Discover) are accepted.
Mail your tickets with your printable ticket exchange form and, if necessary, your check (payable to the Los Angeles Philharmonic) or credit card information:
Walt Disney Concert Hall Box Office
Attn: Subscriber Exchange Desk
151 South Grand Ave.
Los Angeles, CA 90012
Please include a self-addressed, stamped envelope.
Keep in mind:
- Due to the high volume of mail exchanges, we are unable to contact subscribers to discuss seating options.
- Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.
- The LA Phil is not responsible for delayed or undeliverable mail; the Box Office does not receive mail on weekends or holidays. Overnight services such as FedEx are not recommended.
- The new tickets from exchanges received less than one week prior to the new concert date will be held at Will Call.
- The tickets must be received no later than 24 hours before the concert of which you are exchanging into or out of, whichever occurs first.
- Tickets received after the performance cannot be exchanged.
- Please allow at least 2 to 3 weeks for processing.
- You will be assigned the best available seats upon receipt of the requested change.