Last updated: Oct 8, 2021
Welcome back to Walt Disney Concert Hall!
We are committed to ensuring that you have an exceptional concert experience, with confidence in the policies and procedures designed for a safe environment for all.
In addition to Venue Policies, the following protocols are required for all visitors:
Starting in October, proof of full vaccination will be required for everyone attending LA Phil concerts as well as all staff and artists working the events.
“Fully vaccinated” means your first visit is at least two weeks after your final dose of a vaccine authorized by the World Health Organization (WHO) or the U.S. Food and Drug Administration (FDA). Along with their ticket, attendees will need to bring either their physical vaccination card, a picture of their vaccination card, or a digital vaccination record. All California residents may request a digital vaccination record at MyVaccineRecord.cdph.ca.gov.
At this time, we are unable to welcome guests under the age of 12 who are not yet eligible for vaccination. As a result, we have canceled our fall Toyota Symphony for Youth concerts, including The Composer is Dead (OCT 30 & NOV 6) and Ellington’s Nutcracker (DEC 4 & 11). As soon as children under the age of 12 become eligible to receive a vaccine, fully vaccinated children will be welcomed back to LA Phil concerts.
If you will not be fully vaccinated by the date of your planned visit, you may return your tickets for a credit on your account or request a full refund by emailing firstname.lastname@example.org. Subscribers who do not renew this season will have their seat locations retained and the opportunity to renew them for the 2022/23 season.
Vaccination Verification Process at Walt Disney Concert Hall:
Before entering the venue, each guest will need to verify their own vaccination record. For this, the LA Phil has partnered with G8Check Health & Safety. You will find G8Check representatives placed all around the concert hall. Each G8Agent will be dressed in all black, wearing a bright blue tie and a Health & Safety badge. They will be stationed at the top of the parking escalators, near the box office marquee, at the Grand Avenue staircase, and inside the lower-level doors once they’ve opened.
Any of the G8Agents can process your verification. To keep things moving along, please have whatever form of vaccine record (printed or digital) and your photo ID ready when you get to one of the G8Check stations. Upon verification, you will receive a wristband, showing that you are cleared for entry. Once you have that wristband, you may proceed directly to any one of the ticket scanners inside the concert hall.
The Los Angeles County Department of Public Health requires all guests, regardless of vaccination status, wear masks inside Walt Disney Concert Hall.
Guests must wear a mask unless they are actively eating and drinking or are otherwise exempt from wearing a mask due to a disability, as defined by the Americans with Disabilities Act (42 U.S.C. 12101 et seq.).
Wear a mask with two or more layers. Wear the mask over your nose and mouth and under your chin. The following are prohibited: Masks with exhalation valves; masks made of loosely woven fabrics; scarves, buffs, bandanas, gaiters, and face shields alone (inadequate protection). Masks will be available upon request.
Stay at home if you are ill.
Stay home if you are sick or have COVID-19 symptoms, have been in contact with someone known to be or suspected to have been infected with COVID-19 within the last 10 days, or if you are subject to a quarantine or isolation order. For ticket return options, please contact Audience Services.
Sanitize your hands frequently.
Wash your hands with soap and water for at least 20 seconds.
Enhanced Health and Safety Measures
In alignment with the Los Angeles County Department of Public Health’s guidelines, the LA Phil has implemented the following policies and procedures to provide a safe environment for our audiences, artists, and staff:
Improved indoor air quality
Walt Disney Concert Hall, and the entire campus at The Music Center, has improved air circulation and filtration across all spaces becoming the first performing arts center to earn the UL Verified Healthy Buildings Mark for Indoor Air Quality.
Reduced contact experience
Digital tickets are able to be scanned directly from your mobile device. Learn more here. Restrooms have touchless fixtures, and program books will be available in both printed and digital formats.
Hand sanitization stations
Hand sanitization stations are positioned throughout the Hall.
Enhanced cleaning measures
We have developed and implemented a Music Center-specific Enhanced Cleaning Program using EPA-approved COVID disinfectants with expedient cleaning of the entire campus. Learn more on their website.