Visit Walt Disney Concert Hall
Walt Disney Concert Hall is a part of The Music Center.
Articles lost or found will be held by the head ushers at Walt Disney Concert Hall until the end of a performance. Afterward, please contact the main security desk at the Artists Entrance of The Music Center's Dorothy Chandler Pavilion at 213.972.7406.Permalink
Free self-guided audio tours of Walt Disney Concert Hall are offered by the Music Center most days. All tours are an hour long and begin in the Grand Avenue Lobby of Walt Disney Concert Hall.
Start times vary, so please check the tour schedule.
Guided Tours are offered to our LA Phil Insider's. Look for the sign that reads "LA Phil Insiders' Tour" in the Grand Avenue lobby. Start times vary, so please check the schedule below. Show your concert tickets for that day's performance for admission to the tour.Permalink
We are committed to ensuring that you have an exceptional concert experience, with confidence in the policies and procedures designed for a safe environment for our audience, staff, and artists. As conditions in our community evolve, we will continue to evaluate our policies with a focus on public safety.
For details about the safety practices at Walt Disney Concert Hall, please visit laphil.com/safety.
In addition to Venue Polices, the following protocols are required for all visitors:
Masks are Recommended, but not Required. Starting October 12, 2022, masks are recommended but no longer required for LA Phil-presented concerts at Walt Disney Concert Hall. Masks will be available upon request.
Vaccination is Recommended. The Los Angeles County Department of Public Health recommends all guests, 6 months and older, either be fully vaccinated or obtain a negative COVID-19 viral test prior to entry, but it is not required.
Stay at home if you are ill. Stay home if you are sick or have COVID-19 symptoms, have been in contact with someone known to be or suspected to have been infected with COVID-19 within the last 10 days, or if you are subject to a quarantine or isolation order. For ticket return options, please contact Audience Services prior to your concert.
Sanitize your hands frequently. Wash your hands with soap and water for at least 20 seconds.Permalink
Walt Disney Concert Hall Ticket Information
All sales are final meaning no refunds or exchanges.
Subscribers and Create Your Own patrons have the benefit of exchanging their tickets up to 24 hours before the concert.
Visit our Exchange Tickets page for more information.Permalink
Our digital tickets are not designed to be printed and we do not recommend printing them. If you do not have access to a smart phone, you may request that the Box Office print and mail your tickets to you. To ensure that your tickets arrive prior to your concert, please submit your request more than 14 days prior to your concert in writing to email@example.com. Please include the specific performance and tickets you would like printed and your mailing address in the email.Permalink
We’re here to help! You can access your digital tickets at any time by logging into your account. There are step by step guides at laphil.com/digital-tickets to guide you through adding your digital tickets to your smartphone:
1 Log into your account at https://my.laphil.com/
2. Select Manage Tickets next to your performance
3. Select Access Tickets
4. Mark the checkboxes next to the tickets you'd like to add
5. Select Add to Apple Wallet
6. Select Add All to save the tickets to your wallet
More information on how to save, manage, and share your tickets is available at www.laphil.com/digital-tickets. Thank you and we look forward to welcoming you to Walt Disney Concert Hall
What to Expect
Most concerts are 2-2 1/2 hours, which typically includes a 20-minute intermission.
Come early for Upbeat Live, the Philharmonic's free pre-concert event where you can learn about the music on your program. This series is offered for most LA Phil performances and starts one hour prior to performance time.
Never let your wardrobe keep you from a concert! Your experience of the music is what's important, so wear whatever makes you feel comfortable. As you'll see, a lot of concertgoers wear business attire or casual business attire. We do ask that you refrain from using strong fragrances, as they may be distracting to other patrons and the performers.Permalink
Although no special knowledge or experience is needed to enjoy an orchestral concert, certain practices have become customary: • After the orchestra is seated, the first person to come on stage is the concertmaster (the lead first violinist), who is greeted with applause and who then initiates the tuning process. Next comes the conductor (with or without soloist), who is again greeted with applause. Once the conductor has bowed and turned towards the orchestra, everyone becomes quiet so the music can begin. • Silence is the canvas on which music is experienced, so for maximum concentration and enjoyment, the audience should be as quiet as possible. In the sensitive acoustics of Walt Disney Concert Hall, even the slightest noise can be a significant distraction. What would normally go unheard in daily life (whispering, humming, tapping, turning pages, etc.) is noticed by everyone around you. Of course, mobile phones and all other electronic devices must be silenced before the performance begins. • When should I applaud? This has been the subject of much debate. The tradition for the last hundred years or so has been to clap only at the very end of a piece, no matter how many individual movements there are. (In a recital, the custom is to applaud after a group of pieces, as indicated in the program.) The purpose of waiting is to maintain an unbroken atmosphere so that the piece retains its unity and that any spell the music has cast remains unbroken. But in earlier times, it was not unusual for the audience to respond with spontaneous applause, sometimes even insisting that a movement be repeated before a piece could continue. Today, as more music lovers attend classical programs for the first time, enthusiastic applause does occasionally break out between movements. If you are worried about when to applaud, the safest course is to wait until the conductor has turned around to face the audience and everyone is clapping.Permalink
Subscription tickets for the Walt Disney Concert Hall have gone paperless and your mobile device is your ticket!
You may view your ticket information by logging into your account at laphil.com at anytime. The barcodes to your tickets will be accessible two weeks prior to the event,
Step by step instructions with pictures and guides on managing your digital tickets may be found at laphil.com/digital-tickets
If you notice an error in the spelling of your name or have a legal name change, please complete the form at laphil.com/changeofinformation
Email addresses, phone numbers, and postal addresses may be updated by logging into your account, and clicking My Account Settings. YOu may update your phone number, email address and manage your addresses here.Permalink
You may easily submit subscription change and upgrade requests with your subscription renewal form via mail or online. For the security and protection of your subscription seats, all subscription change requests must be sent in writing and cannot receive change requests over the telephone.
To submit your subscription change request when renewing online:
- Log into your account hollywoodbowl.com
- Locate your subscription under My Subscriptions
- Click Renew
- Click the “Request to Upgrade This Package” button
- Select the type of change you would like to request (Improve My Seats, Change my Series, or Change Number of Seats/Section)
- Complete details of your request
- Click the Upgrade Button
- Continue to renew you subscription.
To submit your subscription change request when renewing via mail:
- Check the Improve or Change check box in Section 2
- Complete the Improvements, Changes, or Additions sections on the reverse side of the Renewal Form.
- Mail your completed Renewal Form to the address on the form.
Please note: For the security of your subscription tickets, subscription change requests may not be taken over the telephone.
All you need is ten people to qualify as a group.
Remember you can take advantage of our payment plan, which will give you time to organize the required amount of people while reserving tickets early for the best possible seating.
As soon as you pick your date! Advance ordering is the key to good seats. To order your tickets simply call the Group Services Office at 323.850.2050 and we’ll walk you step by step through the process. All you need is the date of your event and an estimated number of tickets you want to book. It’s that easy!
Group tickets for Walt Disney Concert Hall go on sale in early July. Make sure you are a member of our Group Services Email Club to receive notice of our on-sale date.
Groups receive 20% off the regular adult price of the Terrace and Terrace East/West sections of the theater. We are delighted to be able to offer a student group rate to select performances.