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Buying a gift card

Gift Cards make a great gift for families, friends, coworkers. Visit our Gift Cards page for more information and to purchase.

Can I change how my tickets are delivered?

Depending on your concert, we may be able to change the delivery method for your event. If you need to get your tickets electronically, here are the steps:

• Navigate to the My Account Page
• Under My Upcoming Events, click VIEW TICKETS next to the event that you are attending
• Click SEND VIA TEXT or EMAIL MY TICKETS
• Input the desired phone number or email address
• Click SEND

How do I get a refund?

Refunds are only offered in the case of a canceled concert.

You might also be interested in:
Ticket Exchange
Ticket Donations

Can someone else pick up and get in with my will call tickets?

Absolutely! Call Audience Services (323) 850-2000 to change the name on your will call tickets. You will need to provide a name, address, and phone number for the person picking up the tickets for verification at the Box Office.

When should I arrive?

It's a good idea to arrive at least 30 minutes before your concert time (double that, if it's your first visit). Then you'll have plenty of time to park, peruse the program, and prepare yourself for the experience.

Visit our Getting Here page for directions, parking details, public transportation, and traffic advisory. 

Late Seating/Re-Entry: In consideration of our artists and patrons, late seating and re-entry will take place during the first appropriate pause in the program at the discretion of management. Certain programs are performed without intermission; in those cases, late seating and re-entry may not be available at all. For the convenience of latecomers or those that exit the theater during the performance, the performance can be viewed and heard on monitors throughout the lobbies.

Many concertgoers arrive early to take part in pre-concert events. Check your concert's performance detail page for details.